CHASE INFINITY NYC CORP
Company Policies
CHASE INFINITY NYC CORP — Established 2019
CHASE INFINITY NYC CORP is committed to clear customer standards, transparent documentation, and professional installation practices. These policies apply to residential water purification system sales and installations.
Important: If you signed a written agreement for your purchase, the terms of that agreement govern. This page is provided for clarity and does not replace or modify your signed documents.
1) Cancellation Policy (3 Business Days)
Where applicable under New York law for qualifying transactions, you may cancel this transaction without penalty or obligation at any time before midnight of the third (3rd) business day after the date of the transaction.
- Cancellation must be submitted in writing (signed and dated).
- Your notice must be sent or delivered before midnight of the 3rd business day.
- Send your notice to the Seller’s Business Address shown on your signed agreement (controlling address for the transaction).
We recommend keeping proof of delivery (photo/scan, postal receipt, or written confirmation).
Important Clarification: This 3-business-day cancellation right is a legal cancellation period for qualifying transactions and is separate from any company return policy.
2) What Happens After Cancellation
If your cancellation is received within the allowable cancellation period:
- Any payment made by you will be returned within 10 business days after we receive your cancellation notice (where required by law).
- Any security interest arising from the transaction will be canceled.
If goods have been delivered, you must make them available at your residence in substantially the same condition as received, or follow return instructions provided by the seller.
If the seller does not retrieve the goods within 20 days after the date of your cancellation notice, you may retain or dispose of the goods without further obligation.
3) Returns & Refunds
Returns and refunds are governed by the applicable terms of your signed agreement, this Company Policies page, and our Refund & Return Policy.
Legal Cancellation (3 Business Days): For qualifying transactions, you may cancel within the 3-business-day cancellation period described above (where applicable).
Company Return Policy: Separate from the legal cancellation right, uninstalled and unused products (when sold as standalone items) may be eligible for return within the time period stated in our Refund & Return Policy, subject to inspection and approval.
Refunds (when approved) are issued to the original payment method and typically process within 5–10 business days, depending on bank processing times.
4) Payment Agreements & Assignment
If your purchase involves a written payment agreement, it may be assigned to an authorized third party (an “assignee”) that services the account according to the terms of the signed agreement.
Any valid cancellation submitted within the allowable cancellation period (where applicable) will be handled in coordination with the agreement terms.
5) Privacy Policy
We respect your privacy. We collect and use information only as needed to:
- Process orders, schedule installations, and provide customer support
- Verify information for service delivery and fraud prevention
- Comply with legal requirements
We do not sell your personal information. We may share information only when necessary for payment processing, installation or service coordination, legal compliance, or account servicing under a signed agreement.
To request updates or corrections to your information, please contact Customer Service.
6) Company Information
CHASE INFINITY NYC CORP
173 Huguenot St
New Rochelle, NY 10801
United States
support@chaseinfinitynyc.com
Customer Service: 347-327-5385
Service Hours: 10:00 AM – 9:00 PM
For cancellations, send written notice to the Seller’s Business Address shown on your signed agreement, as that is the controlling address for the transaction.
© CHASE INFINITY NYC CORP — All Rights Reserved