1 Information We Collect

• Contact information: name, phone number, email address.
• Address details: billing and installation/service address (when applicable).
• Service details: appointment requests, system preferences, notes, photos/videos you voluntarily provide for service support.
• Order and support communications: messages, emails, or call notes related to your request.
• Website usage data: IP address, device/browser information, and basic analytics data (via cookies or similar technologies).

2 How We Use Your Information

• To respond to inquiries, schedule evaluations, and coordinate service appointments.
• To process orders, deliver services, and provide customer support.
• To communicate updates about appointments, service status, warranty requests, or important notices.
• To improve our website, customer experience, and service operations.
• Financing (only when requested): to assist with submitting or coordinating a financing application through approved providers, when the customer asks for financing options.

3 Payments & Security

Payments are processed by secure third-party payment providers. For security purposes, we do not store full payment card numbers on our servers. We may store limited transaction references and customer details needed for billing support, refunds (when applicable), and customer service.

4 Sharing of Information

We do not sell or rent your personal information. We may share limited information only when necessary to provide the service you requested, including:

• Service providers: installers, technicians, shipping/logistics providers, and customer support tools used to coordinate service.
• Payment providers: to process payments securely and reduce fraud.
• Financing providers (when requested): to support a financing application you choose to submit.
• Legal and compliance: when required to comply with applicable laws, respond to lawful requests, or protect rights and safety.

5 Cookies & Analytics

We may use cookies and similar technologies to help the website function properly, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may limit certain features of the website.

6 Marketing Communications (Email/SMS)

If you provide your email or phone number, we may contact you regarding your request, appointment scheduling, order updates, or customer service. If you opt in to receive promotional messages, you can opt out at any time by following the instructions in the message or by contacting us.

7 Data Retention

We retain information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8 Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can delete it.

9 Your Choices & Requests

• Request access, updates, or corrections to your information.
• Opt out of promotional communications.
• Ask questions about how your information is used.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes. The “Effective Date” above indicates when the policy was last updated.