WARRANTY & LIMITATIONS

Warranty & Limitations
Warranty Program Active Since: December 31, 2019
Service Hours: Monday – Sunday: 10:00 AM – 9:00 PM (EST)
15-Year Limited Structural Warranty
Chase Infinity NYC Corp provides a fifteen (15) year limited structural warranty for qualifying water purification systems, beginning from the original installation date.
This warranty covers defects in materials or workmanship affecting the structural integrity of major non-consumable components under normal residential use.
- System housings
- Frames, manifolds, tanks
- Internal non-consumable assemblies (as specified on invoice/installation agreement)
What Is Not Covered
- Filters, cartridges, membranes, UV lamps, and maintenance/consumable items
- Normal wear and tear
- Improper use, misuse, or neglect
- Unauthorized modifications or repairs
- Damage from installation not performed or approved by Chase Infinity NYC Corp
- Failure to perform recommended maintenance
- Damage from abnormal water pressure, freezing, fire, flooding, or external causes
- Cosmetic damage that does not affect performance
Warranty Service Requests
Please include:
- Full name + phone
- Order/invoice number
- Installation address
- Description + photos/videos (if applicable)
Limitation of Liability
To the maximum extent permitted by law, Chase Infinity NYC Corp’s obligation is limited to repair or replacement of the covered structural component at the company’s discretion. The company shall not be liable for indirect, incidental, or consequential damages.
© Chase Infinity NYC Corp — Water Purification Specialists